Get in touch with the Big5Casino service team!
Big5Casino offers several options to reach out. You can use the support contact form, live chat or you have the possibility to send us an email directly.
Click here to start a chat conversation.
Do you prefer to contact us via email? You can send your email to: firstname.lastname@example.org
FREQUENTLY ASKED QUESTIONS
Furthermore, upon sign up, you will be presented with a bonus of 100% up to €100, and countless weekly and monthly bonus offers to keep your head spinning at all times. Just check out the Promotions page to see what all we have in stock for you!
Did you forget to mark the checkbox for this bonus? Don't worry; we will make it available for you on your next deposit in that case!
Bulgaria, countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Georgia, Italy, Latvia, Lithuania, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Spain, Turkey, Ukraine.
This exclusion is valid for those players who never made a deposit and or did not make a deposit in the last 30 days. If a group of games is not available to you, Big5Casino may decide - at its own discretion - to exchange free spins offered with another game.
Please note: E-Pro e-Vouchers resold by First Remit will show in your card statement as Online Payment when using your credit card to deposit funds to your player account.
Please note: In case you have any questions regarding payments with your credit cards, please make sure that the credit card you attempted to use is active and has no restrictions beyond our control, in those cases you must contact your financial institution or credit card provider. Payments via Credit Card are processed through E-PRO, the payment solution provided by EMP Corp, an E-money agent, based on E-Vouchers and E-wallet.
|Game Provider||Restricted Countries|
|Net Entertainment||General restriction: Afghanistan, Albania, Algeria, Angola, Australia, Cambodia, Czech Republic, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen, Zimbabwe, Belgium, Bulgaria, Canada, Denmark, Estonia, France, Italy, Mexico, Portugal, Romania, Spain, United States of America and The United Kingdom.
In addition to the above generally restricted countries, games: Guns & Roses, Jimi Hendrix & Motörhead are not available in the following countries:Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey and Ukraine.
Universal Monsters (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon and The Invisible Man) and Scarface can only be played in the following countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Bulgaria, Cyprus, Czech Republic, Finland, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Slovakia, Slovenia, and Sweden.
|Microgaming||Australia, Belgium, Denmark, France, Italy, Singapore, Spain, South Africa, UK, USA|
|Quickspin||Cuba, Czech Republic, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Hong Kong, India, Iran, Iraq, Korea, Libya, Macao, Myanmar, Northern Mariana Islands, Philippines, Sudan, United States Of America, Virgin Islands, U.S., Zimbabwe|
|Tain||American Samoa, Bulgaria, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Greece, Iran, Ireland, Italy, Portugal, Romania, Russia, Spain, UK, USA, United States Minor Outlying Islands, Virgin Islands, Vitnam|
|iSoftBet||Afghanistan, Antigua and Barbuda, Belgium, China, Cuba, Cyprus, France and its territories, Hong Kong, Iran, Iraq, Israel, Kahnawake, Libya, Macau, Malaysia, Netherlands Antilles, Republic of Serbia, Romania, Singapore, Sudan, Syria, the Philippines, the USA and its territories and the United Kingdom.|