Big5Casino

Yes. Big5Casino guarantees an honest and reliable gaming experience at all times.

All of our software game providers have been accredited with a Random Number Generator (RNG) Certification. This means that independently certified authorities continuously audit and regularly test the software associated with all of the games available for play on our site. Checks include the correctness, accuracy, and functionality of the RNG. This ensures fair play for all. Also, Big5Casino is licenced by the Malta Gaming Authority (MGA) – MGA/B2C/340/2016 - which is one of the leading governing bodies in the igaming industry.

The answer is simple! At Big5Casino, you will find the greatest selection of casino games provided by the best software game providers this industry has to offer. Some player favourites include Kalamba, Booming, Quickspin, Betsoft, PNG, Pragmatic, and many more.

Furthermore, newly registered players are rewarded with a mega bonus of 100% up to €500 + 500 Free Spins. All registered players benefit from countless other bonus offers, cash prizes, free bets, and free spins, on a daily basis, 365 days a year! Head over to the Promotions page and check out the roaring rewards that await you.

Yes, we would be happy to have you as a valued member of Big5Casino. However, to be eligible to register an account with our brand, players need to: have reached the legal gambling age as determined by the governing law of the country player has registered from and be over the age of 18. Unless players have written authorization from us, only one account per person, family, household, IP address, and email is allowed. The fact that the Online Casino and/or website is available does not construe an invitation or an offer by ‘US’ for anyone to use in any country where online gambling is considered illegal, participation in the games is void and prohibited in those jurisdictions where this applicable law applies. It is the responsibility of the players to determine whether the use of the Online Casino is legal in their resident country.

Log into your account. Go to the ‘My Account’ tab, and proceed to change/edit any personal information you deem needs updating. If for any reason you cannot update your personal data, send an email to [email protected] where one of our agents will gladly assist you.

For any inquiries that may arise, players can either reach out to Big5Casino’s email - [email protected], or through our support application WhatsApp. Response times are swift. Our Customer Service agents are here to assist you anytime, anywhere!

Log into your account and proceed to the ‘My Account’ tab. It is important that all of your personal information is kept up-to-date to prevent any unnecessary delays throughout the KYC application process. If you need to affect changes please do so at your earliest convenience. In the case where inaccurate information is displayed, kindly send us an email and we will look into the matter promptly.

Yes, your details are absolutely safe with us. We will not share your data with others and we will keep your information private. Most of your personal data is encrypted and for the sole use of you and us!

No. Unless you have written authorization from us, players are only allowed one account per person, household, email, and IP address. Anyone breaching this term and condition will have their account suspended and/or revoked.

When you go on the Big5Casino website, on the header you will find ‘Forgot your Password’ with a 'Click Here' next to the ‘Login’ button to reset your password. There you will be requested to input your username and/or email address. An email will follow shortly with further instructions on how to reset your password. Additionally, if you forgot your username or your sign-up email address, you can contact one of our Live Agents and they will help you to get it sorted right away.

First and foremost always play within your limits. However, if you have reasons to believe that your gambling habits are spiraling out of control, players have the option to self-exclude. Fill in the Self Exclusion form on the Responsible Gaming page , and submit. If you need to seek professional help, our Responsible Gaming page has a detailed self-awareness guide along with a directory of associations to choose from.

Yes. Newly registered members are rewarded with 3 Welcome Bonuses. Players can choose between 2 Casino Welcome Bonuses, which are subject to minimum deposit preference and are as follows:

100% up to €500 + 500 Free Spins or
100% up to €500

Big5 Sports Welcome Bonus of 100% match up to €100.

Welcome Bonuses can only be claimed once, and are credited after a player’s account is activated.
The Free Spins are divided into 50 per day for 10 consecutive days and can be played only across a select game

Yes, players from following countries are excluded from all and any free bonus offers, sign-up bonus, no-deposit free spins offered with games and bonuses, free bonus-money and all and any affiliate(s) related bonus and free spins offers:

Bulgaria, countries outside the European Union, Czech Republic, Croatia, Estonia, Hungary, Georgia, Italy, Latvia, Lithuania, Moldova, Pakistan, Poland, Romania, Russia, Slovakia, Spain, Turkiye, Ukraine.

This exclusion is valid for those players who never made a deposit and/or did not make a deposit in the last thirty (30) days. If a group of games is not available to you, Big5Casino may decide at its discretion, to exchange free spins offered with another game.

Yes, they are. The payout for free spins is limited to a maximum of €25 per free spin campaign when issued as a Non-Deposit Bonus. When the free spins are given as a deposit incentive, the maximum is limited to €50 per free spin campaign. Winnings can be redeemed only by players who have made a deposit in the last 60 days or within 30 days after the claimed winnings.

Absolutely. Big5Casino offers roaring daily bonuses to all our valued members! Earn Evolution Points and take advantage of all the boosted offers and extra wild rewards we have in store! Stay in the loop, so sign-up to receive emails or follow Big5Casino on all the social media platforms. Ferocious prizes are up for grabs daily!

Bonuses on offer can be claimed by selecting the desired one when depositing on the Cashier page. In case you forgot to activate your bonus, don’t worry because we will make it available to you on your next deposit without fail!

At Big5Casino, bonuses are available on a daily basis and can be selected from the dropdown menu in the deposit window where the currently available deposit bonuses are. If the bonus box cannot be checked off, that means either your deposit does not meet the minimum amount needed for that particular promotion, or it may be subject to a certain order, for example, 1st deposit 20% and 2nd deposit 40%, or you still have pending bonuses that have yet to be claimed. You can only redeem 1 bonus at a time. If you have any issues with activating a bonus, contact our Support Team and they will be happy to help you!

It is important for every player to know that only Slot machines, Keno, Bingo, and Scratch Cards reduce your wagering requirements 1 on 1 with each round you play. That means that your WR drops by 100% of the value of the bet placed.
The wagering requirement reduces for different games and is as follows:

Slots and Sportsbook100%, Video Poker 15%, Roulette, Live and Table Games 10%, and all other games 20%.

So for example, if you place a bet of €10 playing Roulette, your minimum bet is only reduced by €1 to €5,999, whereas if you place a bet of €10 on an online slot game, it will reduce to €5,990.

For every bet placed (on the game of your choice), the Wagering Requirement (WR) is reduced. For example, the regular 100% Welcome Bonus amount and the deposit would have to be wagered 30x. The minimum bet requirement for a casino bonus that is lower than 100% or in excess of 100% is 60x the bonus amount. So, if you claim this bonus by depositing €100, then the total wager amount would be €6,000.

Should the Sportsbook Welcome Bonus be selected, the minimum wager requirement would be 16x the bonus and deposit amount. For example, if you deposit €100 and receive a 100% Welcome Bonus of €100, you will have to wager €1,600 before you can withdraw the full amount of your bonus. This means that the 16x play-through is for the total of your bonus amount and deposit.

For a detailed explanation of our wagering requirements, please click on our Bonus Terms.

Yes. The maximum payout for a No Deposit Bonus is 10x the bonus amount received. Winning with Free Spins is limited to a maximum of €25 as stated in our Bonus Terms conditions. The payout for a free spin as a deposit incentive is limited to a maximum of €50. Only players who have made at least 1 deposit in the last 60 days or within 30 days prior to the claimed winnings are able to request a payout of their bonus winnings.

There is no need to worry at all! With the next transaction on your account your remaining wagering requirements will be adjusted automatically. It might happen that there are still remaining wagering requirements shown even if your balance is 0. But you will see that it will be adjusted automatically when you make your next deposit. Should you need further assistance in that because your remaining WR somehow seem to got "stuck", please feel free to contact our support team which will be happy to sort that out for you!

Yes. You can request a payout for the share you have played through. For example, if you deposited €100, have also received a €100 bonus, and have fulfilled 80% of the WR if your balance is €1000, then you can cash out €800 (80%) for the WR to be bought off. For a detailed overview of the standard minimum wagering requirements needed prior to requesting a payout, please visit our Bonus Terms page.

There are several ways to get in touch with us! You can simply fill out our Support Contact form, send us an email at [email protected] or message us over our WhatsApp channel.

Yes. Click on the ‘Wallet’ tab in your Lobby, go to the ‘Protection Settings’, and from there you can set your own limits, according to your daily, weekly, and/or monthly preferences. If you’d rather that we set these parameters on your behalf, you are kindly advised to reach out directly to Big5Casino’s Customer Support where we’ll be more than happy to set them up for you.

First and foremost it is important that all your personal information is up-to-date to avoid any unnecessary delays. Players requesting a withdrawal for the first time will be subject to verification. An email with a verification link will be sent, and you are requested to follow the necessary authentication steps. This is to ensure that there is no player fraud. The withdrawal process is as follows:

Step 1 - Write the amount you wish to withdraw at the Cashier and then type in your bank details. The status of your payment is in ‘Pending’ mode and will stay reversible until the status changes to ‘Approved’ which will be indicated by the number ‘2’.
Step 2 - Payout requests are ferociously fast and are processed within 12 hours of a withdrawal request. Funds are credited to your account within 1 to 2 working days. Once payment is effected your status will change to one ‘1’.


If the number ‘3’ is present, that means that either your payment was declined or you canceled the withdrawal request and added the funds back to your account.

Yes, you can! Payouts are normally processed within 12 hours after the request (for non VIP players). As long as this time window has not passed, you are able to cancel your withdrawal (partially) and keep playing our games with the cancelled amount. To check the status of the withdrawal request, you can always visit your history page. There, you will see a status 1, 2 or 3 noted behind your payout line. As long as you see a status 2, you can cancel your request.

At any point, players have the option to forfeit or cancel their bonus amount and proceed to withdraw any remaining balance originating from their real money funds. It is important for players to be fully aware that any potential loss incurred during this process will be determined by the sum accumulated while the bonus was active.

Yes, there is! The minimum amount for a payout you can request is €20.

At Big5Casino we accept the following currencies, EUR, CAD, INR, JPY, NOK, NZD, RUB, USD, and ZAR.

Yes you can! You can make deposits using your VISA or MasterCard through our payment providers available in your cashier.

Depositing money is straightforward. In your ‘Cashier’ simply enter the amount you wish to deposit, the currency of your choice, and your preferred banking method. Dependent on the banking option used, you may be redirected to your payment providers who will handle your transaction and payment over their own 100% secure connection. Please check our Payment Info page to find out which payment methods are available.

Just go to your account lobby (payout) and you will see your requested payout. If it is still marked with "2" it is still pending and reversible (it will be like that for maximum 12 hours after your requested payout). If it is marked with "1" it has been already processed and will appear in your bank account statement shortly.

You can contact us via Live chat anytime from 08:00 to 24:00 CET, Monday to Sunday.
Please make sure that the Credit Card you are using is active and has no financial restrictions. In those cases, you are advised to contact your financial institution or credit card provider.

Yes. The minimum deposit amount is €10 or currency equivalent.

If documents are needed our financial department will contact you after you requested a payout. You will receive clear instructions on which documents we might need and how you would be able to send them in. Until then, no worries, just have fun!

At Big5Casino, we offer a variety of payment banking options that are however dependent on your jurisdiction, to choose from. As per AML regulations, a player’s first withdrawal might need to be sent to their bank account as part of the verification process. Once done, other methods in accordance with your deposit of choice, such as e-wallets (Skrill, Neteller, MuchBetter, and Ecopayz) could be noted as preferred. If a player wants to have his/her winnings sent to an e-wallet account, the same e-wallet has to have been used as a deposit method prior to withdrawal. Direct banking such as iDebit, Trustly, and Instadebit (if available in your jurisdiction) are also available directly to your cashier. We are constantly making our services more and more accessible. For any inquiries you may have with regards to the above, please contact our Customer Support Team. For a detailed list of payment options, please click on our Payments page. It is important that all your bank details are accurate and up-to-date when requesting a payout, as this is part of our KYC withdrawal process. You are also requested to familiarise yourself with the Big5Casino Anti-Money Laundering policy.

Big5Casino supports a variety of accessible payment methods that are among the best. Currently, a deposit can be made through the use of payment cards such as Visa and Mastercard. Alternatively, deposits may be made by bank transfer or through payment service providers such as Skrill, Neteller, Sofort, Euteller, Trustly, Bancontact, Paysafecard, AstropayCard, Cash2Code, Ecopayz, iDebit, Instadebit, MuchBetter, Neosurf, NetBanking, Rapid Transfer (By Skrill), Rupee Pay, Siirto, UPI, Coinify, and Zimpler. Certain payment providers may not be available in your jurisdiction. The minimum deposit limit is 10 EURO (ten EURO). The maximum deposit per single transaction is 10,000 EURO (ten thousand EURO).

Payout requests are processed within approximately 12 hours for non VIP players. If it is your first payout, this can take a little longer due to verification reasons. After we wired the money to your bank account it will appear in your bank statement within 1-2 working days.

If there was a bonus available for you, you could have selected this bonus the instant you made your deposit on the cashier page. In case you have forgotten to activate a bonus, don't worry; we will make it available for you on your next deposit in that case!

At Big5Casino we offer our players a chock-full directory of game providers that are world-renowned and leaders within this industry. Players are guaranteed hours of top-notch entertainment. These are

Evolution, Gaming Realms, Cayetano, Atomic Slots Lab, 1X2Gaming, 2By2 Gaming, 4ThePlayer, Ainsworth, Alchemy Gaming, All41Studios, Apollo Games, Betsoft, Btg, Booming Games, Crazy Tooth Studios, Dice Lab, Electric Elephant, Elk Studios, Fantasma Games, Fortune Factory Studios, Foxium, Gameburger Studios, Gamevy, Gamomat, Genesis Gaming, Givme Games, Gold Coin Studio, Golden Hero, Golden Rock Studios, Habanero, Hacksaw Gaming, Isoftbet, Jftw, Kalamba Games, Lightning Box Games, Maxwin Gaming, Merkur Gaming, Microgaming, Neon Valley Studios, Netent, Northern Lights, Oryx Gaming, Peter & Sons, Pg Soft, Plank Gaming, Play’N'Go, Playson, Pragmatic Play, Push Gaming, Quickspin, Rabcat Gambling, Realistic, Redrake Gaming, Red Tiger, Relax Gaming, Silverback, Skillzz Gaming, Skywind Group, Slingshot, Snowborn, Spearhead, Spin Games, Sthlm Gaming, Storm Gaming Technology, Stormcraft Studios, Swintt, Thunderkick, Tom Horn Gaming, Triple Edge Studios, Wazdan,Gaming Corps, Spinmatic, Ruby Play, and Zitro.

We welcome new providers. Note that the above providers operate under different jurisdictions and some games may be restricted in your country of residence.

Yes.

No. Thanks to our Instant Play Format, no download of apps/software is necessary. Access games on the go wherever it suits your fancy and simply enjoy all of what we have to offer!