Casino Bonus Terms and Conditions

 

We offer various bonuses and promotions on our website.

 

When you receive a bonus promotion, you will be subject to these terms, unless Specific Terms and Conditions are applicable.

 

Each promotion may have its own unique terms and conditions in addition to these general bonus terms and conditions. The specific terms and conditions take priority over the general ones and any other policies or promotions. If there is a conflict between the two sets of rules, the specific terms and conditions prevail.

 

The bonus terms and conditions also apply to special events, promotional offers, and affiliate programs.

 

1. General Bonus Rules

1.1 Players must have a valid and verified real-money account to be eligible for bonuses.

 

1.2 We reserve the right to restrict bonus eligibility to one per computer, family, household address, or email address. Additional limitations may be imposed for accounts originating from shared environments such as university campuses, hotels, or workplaces.

 

1.3 Unless explicitly mentioned in the specific terms and conditions, you can use bonuses in conjunction with other bonuses available in your account. In such cases, the bonus money and the associated wagering requirements for each bonus are accumulated together.

 

1.4 Unless otherwise specified, the bonus will expire 30 days after it has been claimed.

 

1.5 When you claim a bonus, your funds will be utilized in the following order:

 

- any deposited funds (real money funds),

- bonus funds, and

- any remaining funds.
 

1.6 Bonus funds placed into your bonus balance are kept separate from your real money balance.

 

1.7 When a bonus is claimed, the real money balance, the bonus balance, and all winnings generated from play during active bonus wagering requirements will remain as bonus funds. Such funds are subject to the following restrictions until the wagering requirements are fulfilled:

 

- Funds are not withdrawable; and

- Funds are not available to be played on other products.
 

1.8 On the moment the wagering requirements are met, any bonus funds in the bonus balance will be transferred to your real money balance and become available for usage without withdrawable and/or transferable limitations.


1.9 If you do not meet the required wagering requirements, forfeit an active Bonus for any reason, or let the bonus expire, it may result in the forfeiture of all winnings obtained from your Bonus balance during the wagering period. Furthermore, attempting to withdraw funds prior to completing the full Bonus wagering requirement may lead to the forfeiture of both the Bonus and any related winnings.

 

1.10 At any time, players can forfeit or cancel their bonus amount and withdraw any remaining balance from their real money funds.

 

1.11 All Bonuses offered by our brand are subject to applicable wagering requirements that must be fulfilled before the bonus expires. Only after completing the wagering requirements can the bonus amount and/or any winnings obtained from wagering the bonus balance be withdrawn.

 

1.12 For bonuses up to 100%, the wagering requirement is 40 times the bonus amount, unless stated otherwise. However, for bonuses equal to or exceeding 101%, the wagering requirement is 45 times the bonus amount, unless specified differently.

 

1.13 Each bet you place will contribute towards reducing your bonus wagering requirement. The reduction in the wagering requirement varies for different games and is as follows:

 

- Slot games: 100%

- Video Poker: 15%

- Roulette, live and table games: 10%

- All other games: 20%
 

1.14 While wagering a bonus, certain restrictions apply, and you will not be allowed to play the following games: Beautiful Bones, Tower Quest, Dead or Alive, Blood Suckers, Solar Queen, Bronco Spirit, Castle Builder, 1429 Uncharted Seas, Eye of the Kraken, Guns N' Roses Video Slots, Golden Beauty, Jackpot Jester 50000, Jurassic Park, Pearls of India, Reel Steal, Robin Hood: Shifting Riches, Scrooge, Sea Hunter, Secrets of Atlantis, Steam Tower, Terminator 2, The Wish Master, Wilderland, Tower Quest, Wild Times, Wizard Shop, 100 Bit Dice, Wild O Clock, 5 Families, Sky hunters, Solar King, Serengeti Kings, Book of 99, The Dog House Megaways and Wild Circus, Lucky Showdown Hold'em Poker, Hold'em Poker 3, Hold'em Poker 2, Hold'em Poker, Solar Temple, Mystery Museum, Super Striker, Scudamore's Super Stakes, Jingle Spin, Immortal Romance, King of 3 Kingdoms, Jungle Spirit: Call of the Wild, Fat Rabbit, Jimi Hendrix, and Money Cart.

 

1.15 The maximum bet allowed is €5 until the wagering requirements for a bonus are fulfilled.

 

1.16 In order for a deposit to qualify for a specific promotion (bonus), it must be made at once as a single transaction. Multiple deposits do not qualify.

 

1.17 If your reward (bonus) has not been credited in a timely manner, please contact our support via Live Chat to have them manually added.

 

1.18 There may be games on the website that are not allowed in the region you are playing from. Playing any bonuses will not be available on such games. If you receive Free Spins on games that are not allowed in your region, please contact customer support to have them replaced with an appropriate alternative reward.

 

1.19 At our sole discretion, we reserve the right to amend or modify the terms of any bonus or promotion and/or suspend or cancel any promotion at any time and without prior notice.

 

1.20 We reserve the right to void any bonuses and/or winnings obtained by violating our general terms and conditions, general bonus rules, specific promotional terms, or engaging in any fraudulent activities.

 

1.21 If, at our sole discretion, we identify that a player is engaging in or attempting to engage in bad faith practices in relation to any promotion or bonus, we possess the absolute right to terminate the player's account and/or withhold funds in their account. Furthermore, we reserve the right to forfeit any awarded bonuses, promotional benefits, and associated winnings. Examples of such bad faith practices include but are not limited to:

 

- Collusion with other players to manipulate the outcome of games or promotions.

- Creating multiple accounts to abuse bonuses or promotions.

- Using unauthorized software or tools to gain an unfair advantage.

- Exploiting technical or system errors for personal gain.

- Bonus manipulation by increasing the balance and then significantly changing the gaming pattern (bet, game type, bet structure, or other patterns of betting) to fulfill any wagering requirement or any bonus.

- Misuse of the "Double-Up" feature or gamble feature within a game with the sole purpose of artificially increasing win values to meet bonus requirements.

- Bet value manipulation by increasing the balance after placing high-value bets and subsequently placing bets of less than half of the prior bet value, with the intention of meeting bonus wagering requirements.

- Bonus value accumulation by wagering on games with bonus money to deliberately build up value, intentionally forfeiting the bonus, and then cashing out the accumulated value using a secondary deposit.

- Bonus extension abuse: While it is generally allowed to use bonuses in conjunction with other bonuses in your account in accordance with clause 1.3, we consider it abuse if we notice that the player is excessively utilizing this possibility solely for the purpose of extending previously unplayed bonuses. If we observe repeated instances of bonus extension abuse, we reserve the right to take appropriate action, including the forfeiture of the bonuses and associated winnings obtained through this practice.

- Breaching any other terms and conditions stated in our policies.

Please note that these examples are not exhaustive, and we reserve the right to take appropriate action against any player found engaging in any form of bad faith practices, as determined by our discretion.

 

1.22 We reserve the right to update these bonus rules at any time.

 

1.23 Our General Terms and Conditions apply.

 

2. Bonus Types

2.1 Welcome Bonus

2.1.1 The Welcome Bonus is only available for new players with a unique account.

 

2.1.2 The desired Welcome Bonus can be chosen from the time of registration, the available bonuses may change.

 

2.1.3 A Welcome Bonus may only be claimed once.

 

2.1.4 The Welcome Bonus is bound by general bonus rules and minimum wagering requirements, details of which can be found under the General Bonus Rules section.

 

2.1.5 All requirements, including any specific promotional requirements, must be fulfilled before making a withdrawal.

 

2.2 Deposit Bonuses

2.2.1 Occasionally, deposit bonuses may be offered to you. These bonuses are awarded as a percentage of your qualifying deposit, up to a specified value mentioned in the promotion.

 

2.2.2 All Deposit bonuses are bound by general bonus rules and minimum wagering requirements, details of which can be found under the General Bonus Rules section.

 

2.2.3 All requirements, including any specific promotional requirements, must be fulfilled before making a withdrawal.

 

2.3 Deposit Spins

2.3.1. Spins are complimentary games that may be offered to you periodically.

 

2.3.2 Unless stated otherwise, spins will always be awarded for a specific slot game.

 

2.3.3 Unless specified otherwise in the promotion, Spins have a value of €0.10 per spin.

 

2.3.4 Unless specified otherwise, winnings from spins are subject to 40 times wagering requirements and are bound by general bonus rules, details of which can be found under the General Bonus Rules section.

 

2.3.5 All requirements, including any specific promotional requirements, must be fulfilled before making a withdrawal.

 

2.4 Real Money

2.4.1 Occasionally, you may receive offers of real money.

 

2.4.2 All real money rewards are provided without any additional wagering requirements or limitations, but in order to be eligible for withdrawal, any real money claimed must be turned over at least once the amount of real money claimed. This turnover requirement ensures that the real money is used for gameplay purposes before it can be withdrawn.

 

2.4.3 The terms and conditions specific to real money will be provided and outlined in the promotional campaign. These specific terms will detail the rules and requirements regarding the use of real money in the promotion.

 

2.5 Cashback (Money-Back)

2.5.1 Cashback offers may be provided to you periodically, defined by a specific percentage up to a specified value as stated in the relevant promotion. The validity of the Cashback offer will be determined in the relevant promotion.

 

2.5.2 Cashback applies exclusively to net losses incurred in casino games.

 

2.5.3 To access the Cashback, you must claim it. Once claimed, the Cashback will be credited to your player account.

 

2.5.4 All Cashback offers are provided without any additional wagering requirements but in order to be eligible for withdrawal, any Cashback claims must be turned over at least once the amount of Cashback received. This turnover requirement ensures that the Cashback money is used for gameplay purposes before it can be withdrawn.

 

2.5.5 The terms and conditions specific to CashBack will be provided and outlined in the promotional campaign. These specific terms will detail the rules and requirements regarding the use of real money in the promotion.

 

2.6 Free Bonuses

2.6.1 If you have received a Free Bonus (No Deposit Bonus), the maximum amount of winnings that can be converted into real money upon fulfilling the wagering requirements is limited to 10 times the bonus amount.

 

2.6.2 All Free bonuses are bound by general bonus rules and minimum wagering requirements, details of which can be found under the General Bonus Rules section.

 

2.6.3 To claim your winnings and verify your account, a deposit must have been made within the last 60 or 30 days after claiming the winnings.

 

2.6.4 In the event that the winnings from any remaining free bonus exceeds the maximum withdrawable amount, said excess winnings shall be forfeited if a withdrawal request is made. Furthermore, if the remaining winnings, which exceed the maximum withdrawable amount, are retained in the account balance and a withdrawal request is made using the maximum withdrawable amount, such withdrawal request shall be deemed forfeit and adjusted to the allowed amounts.

 

2.7 Free Spins

2.7.1 If you have received Free Spins as a No Deposit initiative, the maximum amount of winnings that can be converted into real money upon fulfilling the wagering requirements is limited to €50.

 

2.7.2 All Free spins are bound by general bonus rules and minimum wagering requirements, details of which can be found under the General Bonus Rules section.

 

2.7.3 To claim your winnings and verify your account, a deposit must have been made within the last 60 or 30 days after claiming the winnings.

 

2.7.4 In the event that the winnings from any remaining free spins exceed the maximum withdrawable amount, said excess winnings shall be forfeited if a withdrawal request is made. Furthermore, if the remaining winnings, which exceed the maximum withdrawable amount, are retained in the account balance and a withdrawal request is made using the maximum withdrawable amount, such withdrawal request shall be deemed forfeit and adjusted to the allowed amounts.

 

The general  Terms and Conditions  of Big5Casino apply.

 

Last update: June 30, 2023